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Shipping / Pick Up

Shipping Policy

We process all orders within 2 business days and ship via trusted international carriers to ensure safe and timely delivery.
A flat-rate shipping fee of USD 30 applies to all orders, with an estimated delivery time of up to 14 business days.
Tracking information will be provided once your order has been shipped.

Enjoy free international shipping on orders over USD 200.

Return & Exchange Policy

We want you to love your purchase. If you’re not completely satisfied, you may return your order within 30 days of purchase for a full refund.
Please note that certain exclusions may apply.

To start a return or exchange, please click the link below and complete our Returns & Exchanges Form.

The form must be fully filled out before submission. Click Here

  • Products must be unused, unopened, and in their original packaging.

  • Returns must include the original invoice or proof of purchase.

  • Due to hygiene regulations, opened skincare or cosmetic items cannot be returned.

  • We carefully inspect all items before shipment to ensure products are in perfect condition.

  • Except for defective or incorrectly delivered items, round-trip shipping costs for returns or refunds are the customer’s responsibility.

  • Refunds will be processed to the original method of payment within 7–10 business days after the returned items are received and inspected.

Support

Address

head office, 204ho, 120, Ogong ro, Deokjin gu, Jeonju si, Jeollabuk do, Republic of Korea

+82 70-8666-0069

CS Center

MON-FRI : 10:00 - 18:00
LUNCH : 12:00 - 13:00
SAT-SUN/HOLIDAY OFF

​본사 (주)포아워스킨  주소 대한민국 전라북도 전주시 덕진구 오공로 120, 204호 대표자 우상미 

사업자등록번호 379-88-02009   통신판매신고번호 제 2020-전주덕진-0960 호 

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